Vacant job

Are you a person who is passionate about service, communicative, and enjoys solving problems? Then this job is for you! We are looking for someone who is studying at least 50% and wants to combine their studies with a flexible part-time job as a consultant at Länstrafiken. You will be part of a team that helps customers with bookings, app support, and travel inquiries – always focusing on creating a safe and smooth experience.

About the position

This is a part-time consulting assignment, and we are looking for someone who is studying at least 50%. You will be employed by Bravura and work as a consultant at Länstrafiken. You will be part of a group of other hourly employees and will be scheduled for shifts at Länstrafiken based on need. There will be opportunities to work full-time during a period in the summer.

🚀 About the company

Public transport is an exciting industry in constant change! At our workplace, there is a wide range of different professions working together for excellent public transport in our region. Länstrafiken's mission is to operate and develop public transport within Norrbotten County. The operations include public transport by bus and also service trips, which include special transport and medical trips. The traffic is conducted together with contracted companies that carry out the journeys. We who work at Länstrafiken in Norrbotten are the ones who plan and administer public transport.

Our vision is “Länstrafiken in Norrbotten drives sustainable public transport that provides high accessibility, is easy to use, and has high quality.” This means that we aim to offer our travelers an accessible, simple, and safe journey in their daily lives with the best possible transport services, while conducting public transport with care for our travelers and our environment.

💼 Responsibilities

As a customer service agent in mobility services, you are the first contact for customers who need help with their journeys. You handle incoming calls and chat inquiries and assist customers with booking requests for, for example, airport cars and demand-responsive transport. The role involves providing support on how the app works, informing about bus lines and departures, as well as handling refunds or correcting incorrect tickets. You will work in several different systems, which requires a good ability to quickly switch between different tools and stay updated on procedures. A well-functioning chat function is available to quickly provide customers with the right help, and your focus is always on creating a positive customer experience through clear communication and problem-solving.

The assignment begins with basic training on-site in Överkalix. After that, remote work from nearby locations is possible.

• Customer support through incoming calls

• Manage booking inquiries

• Work in various systems

🔍 Education, experience, and personal qualities

• Ongoing post-secondary education of at least 50%

• Experience in service work and customer interaction

• Very good communication skills and a strong sense of service.

• Very good system skills and confidence in working with multiple digital tools simultaneously.

To thrive and succeed in the role, you need to have a strong sense of service and a genuine interest in helping people. You are communicative and have an easy time building trust through a professional and friendly approach. The role requires you to be solution-oriented and able to handle varying inquiries in a structured way, even when the pace is high. Since the job involves using several different systems, it is important that you are meticulous, have good problem-solving skills, and can switch quickly between different tasks. You are flexible and adaptable, which allows you to handle changes and new routines without losing focus. Additionally, you have the patience and ability to guide customers through technical solutions in a pedagogical way. A positive and calm demeanor is crucial for creating a safe and smooth customer experience.

Other information

Start: January/FebruaryLocation: Överkalix with the possibility of remote workSalary: Hourly wage according to agreement

During the Christmas holiday, the application period will be extended, and responses may take a little longer than usual. Thank you for your patience! We wish you a Merry Christmas!

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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